About us

"I have been a client of Randy/RLS Pharma Services ever since establishing our wholesale business in 2006.Randy has contributed a wealth of expertise to our business over the last 15 years. Their Consulting services provide great value and Randy is extremely easy to work with.I would not hesitate to recommend RLS Pharma Services to anyone in the pharma industry."

"We wanted to take this opportunity to thank RLS Pharma Services for their assistance throughout the preparation of our SOP’s and Health Canada inspections. As our acting QC, your knowledge, guidance, preparedness and dedication to this task contributed to a successful outcome. We have and will absolutely continue to recommend your firm to our colleagues and business associates."

"Over the years, we developed a great relationship with Randy. His dedication to our regulatory requirements is evident in all aspects of his work. We appreciate his attention to detail, quick response and turnaround time and highly recommend him to anyone who seeks help navigating the Canadian Health landscape."

"RLS Pharma Services has acted on our behalf over the past 15 years on the licensing of several DEL’s and a Narcotic Licensed Dealer. We found Randy to be a tremendous help and resource and his work was exemplary. We would highly recommend using him in your project. Happy to provide a reference at any time."

"I would highly recommend Randy for his expertise in navigating through the myriad regulations and pitfalls of working with Health Canada. He handles the process from beginning to end with efficiency, great communication and success."

"I feel very privileged in working with Randy. He is extremely knowledgeable, always available, reliable and trustworthy. He has given me very valuable advice and has made sure all my documentation is properly completed respecting all regulations and guidelines. I will be an ongoing customer and I highly recommend his services."

"Thanks for your continued support and exemplary service over the past 15 years in meeting all of our regulatory needs. No matter what project or compliance issue we bring to RLS Pharma Services, they always have the answers. Expert advice, professional, efficient and always available at a moment’s notice. Our one-stop shop for full compliance!!"

"I was referred to Mr. Stephanchew of RLS Pharma Services back in 2006. I have used many consultants in the past and his professionalism and experience is above anyone I have dealt with. He will work with you and for you to make sure his services are completed until the end. I highly recommend RLS Pharma Services for any regulatory needs as I have never been disappointed in almost 15 years working with them."

"RLS Pharma Services has provided consulting services to my business unit for several years now. From application, training, auditing and general consult, I rely on Randy’s expertise in providing guidance to our MDEL/DEL business, both operationally and for more complex subjects. His advice and proficiency in navigating Health Canada has been invaluable."

"Dealing with RLS Pharma Services/Randall Stephanchew has always been a pleasure. His professionalism, efficiency and problem-solving skills have been our company’s best asset. Randall can setup any health distribution facility in a matter of just a few days and provide you with the training and support that is required. Randy assisted us in many local and international audits and helped facilitate and understand proper ways of doing safe business. We highly recommend Randall and his team.”

"We contracted RLS Pharma Services in 2020 in the midst of Covid-19 to guide us through the regulatory and licensing process for obtaining a DEL and a Narcotic Dealers License for wholesaling purposes. Randy developed Policies and Procedures for our organization and was involved every step of the way during the process. He was always available to answer any questions, expand and modify the required documents and lead us through the required inspections. His knowledge and experience with Health Canada and OCS regulations made this a smooth undertaking.”

"I have known and worked with Randy for over 10 years. Great guy to work with and his trusted expertise in the field are like no other. Thorough and precise in every end. I would highly recommend him to anyone.”

"Setting up a DEL was made easy by Randy. He prepares all the written procedures specific for your location and guides you through the paperwork. He is very detail oriented and will ensure your setup is accurate. You only need to follow his very specific guidelines and you will achieve success.”

"Randy has been our consultant since 2005 when we started our wholesale business from scratch and his approach to our many projects are very efficient and productive. He doesn’t leave any gaps or cracks in the tasks. He provides through training and his work is beyond expectation in all our Health Canada licensing needs, inspections and renewals.”